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Many of the common questions are answered below. If you still have any questions, do not hesitate to reach out to us.

Common questions

Account deletion

If you'd like to delete your Next Practice account please contact us at info@nextpracticehealth.com.

Medical certificates

It is important to make an appointment to see the doctor on the day of illness, as we are unable to back date certificates.

Repeat prescriptions

It is recommended medical practice that patients see the doctor for repeat prescriptions.

Referrals

When necessary your doctor may want to draw on the opinion of a specialist and refer you to them. When booking your specialist appointment please ensure your referral is current. When you require a new referral an appointment with the doctor is required.

Test results

Due to the Federal Privacy Act, Medico Legal System and confidentiality, test results will not be given over the telephone. We ask that you make an appointment to discuss results with your doctor.

Compliments and complaints

We always strive to provide the best possible service to our patients and welcome your suggestions and compliments. However, should you have a complaint please do not hesitate to discuss it with your doctor or our Practice Manager. For matters of a serious medical nature patients can seek advice from the Health and Disability Complaints Office 6551 7620.

Emergencies

In the event of medical emergencies phone 000.

Availability of doctor by phone

Please inform reception staff if your call is urgent

Most issues are best dealt with in consultation with your doctor. Should you wish to speak to your doctor outside of consultation and the matter is not urgent, a message will be taken and your call will be returned as soon as possible.

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