"I think health care is more about love than about most other things. If there isn’t at the core of this two human beings who have agreed to be in a relationship where one is trying to help relieve the suffering of another, which is love, you can’t get to the right answer here."
A paediatrician by training he explored quality improvement in other industries such as aeronautics and manufacturing and considered their application in health care settings.
He has influenced health policy, reform and quality improvement in the US, UK and around the world and received Honorary Knight Commander of the British Empire by the Queen. He has a relentless focus on the patient and learning to improve care and create systems.
@Next Practice Deakin, we maintain the same person-centred focus, and our philosophy is based on creating excellence through learning systems and continuous improvement.