Next Practice Deakin all your test results will be reviewed by your
doctor. Our procedures are as follows:
Urgent results: your doctor or our nurse/patient advocate will contact you immediately by phone to advise you to make an appointment. If there is no answer after 3 attempts, a letter will be sent to you, advising an urgent appointment is necessary. Our staff may continue to contact you at the doctor's discretion and urgency of your results.
Non-urgent results: A staff member will contact you via a variety of modes e.g. phone, SMS, email or the patient app. If there is no answer after 3 attempts, a letter will be sent to you, advising an appointment.
Normal results: We do not contact you to advise of normal results. We encourage you to make a follow up appointment to discuss the results, even if they are normal. Our nurses or patient advocates do not provide results over the phone.