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Frequently Asked Questions

What if I need after-hours care?

After hours service options for residents in Canberra include:

CALMS: 1300 4 22 567

National Home Doctors Service: 13SICK (that's 13 7425)

Walk-in Clinics: Walk-in Centres offer free health care for minor injuries and illnesses and are open until 10pm daily, including public holidays. (https://www.health.act.gov.au/hospitals-and-health-centres/walk-centres)

Healthdirect: 1800 022 222 or https://www.healthdirect.gov.au. If you are unsure you can use Healthdirect's online symptoms checker.

If you or someone you are caring for is experiencing a medical emergency, please call 000 immediately.

The healthcare professionals that practice at this clinic pride themselves on providing excellence in care and are constantly exploring ways to improve and innovate. The clinic welcomes your feedback, compliments, suggestions and complaints. Please feel free to raise any concerns with the clinic - we genuinely believe in working in partnership with you and will work with you to resolve any concerns. You can provide your feedback in person or by email.

The ACT Human Rights Commission handles complaints about the provision of Health Services in the ACT. For further details visit https://hrc.act.gov.au/health/

How will I receive test results?

At Next Practice Deakin all your test results will be reviewed by your doctor. Our procedures are as follows:

Urgent results: your doctor or a nurse/patient advocate will contact you immediately by phone to advise you to make an appointment. If there is no answer after 3 attempts, a letter will be sent to you, advising an urgent appointment is necessary. A clinic staff may continue to contact you at the doctor's discretion and urgency of your results.

Non-urgent results: A staff member will contact you via a variety of modes e.g. phone, SMS, email or the patient app. If there is no answer after 3 attempts, a letter will be sent to you, advising an appointment.

Normal results: We do not contact you to advise of normal results. We encourage you to make a follow up appointment to discuss the results, even if they are normal. Nurses or patient advocates do not provide results over the phone.