You said. We heard. Responding to the patient survey.
Thank you to all our patients who participated in the recent survey. Your feedback is invaluable in helping us improve the services we provide.
Based on your input, we are taking several key actions to enhance your experience. We are working to improve telephone access by streamlining our call system, increasing staff during peak hours, and offering more digital communication options. To address concerns around waiting times, we are reviewing our appointment scheduling and implementing SMS notifications to keep you informed if there are delays. Additionally, we are expanding our after-hours services and exploring telehealth options to provide more flexibility and convenience. Our goal is to ensure that you receive timely, compassionate care, and we will continue to listen to your feedback as we strive to improve.
