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Frequently Asked Questions

What is the best way to contact the clinic?

There are two main ways to contact Next Practice Erina via phone or email. If you are experiencing an emergency please contact '000' immediately.

For general enquiries, email is the most efficient way to communicate with us. Our email address is erina@nextpracticehealth.com and we will respond to all emails within 1 business day. General enquiries are in regards to appointments, services we provide, fee's etc and individual health issues should not be emailed, please contact the clinic via phone for these instances.

Our phone lines operate during our opening hours. If our Patient Advocates are busy attending to other calls, or if you’ve phoned after-hours, you will hear a message with clinic information and then have the option to leave a voicemail. We will respond to your message within 1 business day. Our phone number is (02) 4306 3070.

If you are contacting us about creating, changing or cancelling an appointment, please note that you cannot book or alter appointments via email. For your convenience you can make appointments via the website or using the Next Practice patient app at any time, or by phoning the clinic. If you need to alter an appointment please call our Patient Advocates on (02) 4306 3070.

What’s included in the Team Based Care model?

· Team appointments with your Naturopath/Nutritionist and Dr Avard. One team appointment every 3 months, ensuring you have guaranteed access.

· Nurse triaging with our Registered Nurses when you are unwell.

· Patient Advocate support and messaging with your care team between appointments. The team "huddles" on clinic mornings and also case conferences in the afternoon to brainstorm any concerns that come up between appointments.

· Care plans and referrals, skin checks, cervical screening, breast checks.

· Repeat prescriptions for medications, repeat referrals to specialists, renewed herbal formulations and supplements within 3 months of last appointment. Access to our Online Dispensary at www.kindhealth2.com.au

· Access to our online community wellbeing platform www.kindhealth.com.au containing ever evolving health and wellbeing programs, talks, content and some exciting new features coming including group challenges and coaching.