Next Practice Erina is a General Practice that accepts all patients* who are either self referred or referred from another provider. If you are referred from another provider we will endeavour to work closely with them, in order to achieve your goals.

*Numbers are limited in the subscription model.

At Next Practice Erina, we certainly understand the value of traditional care and the fee for service model. We also understand that as a society, health needs are becoming particularly complex and on-demand services are increasingly required.

The subscription model represents a commitment to care, from everyone and enables us to care for you in the best possible way, physically and economically.

By engaging with a team of highly qualified practitioners and supported by innovative technology, we can help you understand the real drivers of your disease and support you to make positive health changes. The subscription model leverages the skills and time of these qualified practitioners, in order to enable Dr Avard to improve the quality of care delivered and her reach. It also guarantees you access, and ongoing care.

The model is designed so that visits are bulk billed at the time you see Dr Avard.

- All appointments with your Naturopath/nutritionist and Dr Avard
- Patient Advocate support
- Direct debit billing
- Messaging with your care team via telephone
- Repeat prescriptions for medications and supplements within 3 months of last appointment

In addition to our services, you’ll have access to:

- Our engaging wellbeing platform, including introductory programs - Kind Health www.kindhealth.com.au

- Exclusive access to workshops and events

- Cost of specialised laboratory tests. Many tests are covered partially or fully by Medicare. However, some may not be covered at all
- Healthcare services in excess of those specified above. Eg. extra acute care appointments
- Medications (prescription and over-the-counter) and supplements

Dr Avard will only be servicing the Restore, Discover and Family Health Huddle offerings. If you are a new patient to Dr Avard, you will be required to book as a Discover member. If you are unsure on what service suits you best, we encourage you to contact our clinic, so you can book an appointment to discuss further with a Patient Advocate and Dr Avard.

We are working towards a family "health huddle", which will allow you to have all of your family seen within the one appointment. This will be at the discretion of Dr Avard, taking into account both your financial and health needs.

If you have a family member with complex needs, we encourage that member to become part of the Restore or Discover program.

When booking a consultation with another practitioner, please ensure that you arrive 30 minutes prior to your initial consultation to fill in the new patient on-boarding form and get yourself acquainted with the clinic. On your arrival, a patient advocate will assist you in filling in the form via the companion app.

Your practitioner will let you know the suggested follow up intervals and your appointments can be booked accordingly. These can be done for you with your Patient Advocate before you leave the clinic, or by yourself at home through the online booking system. Depending on the type of follow up or therapy, please also take note on the length of follow up that you need.

The most efficient way to communicate with us is via email (erina@nextpracticehealth.com). Please inform your Patient Advocate if the matter is urgent. Of course for real emergencies, please call ‘000’.

Most issues are best dealt with during your consultation with your doctor or practitioner. Your Patient Advocate will also be regularly communicating with you in between appointments to provide support with your treatment plan. Therefore you can let her know if you are experiencing any problems, in which case they will either assist you directly or speak to your practitioner for you as soon as possible.

If you require a longer discussion on any treatment decisions or additional pathology, these will be done during a consultation and your Patient Advocate will advise you to make an appointment.

If you are experiencing problems with undertaking any part your treatment plan - such as alterations in your diet, or supplements, or medication, we expect you to contact your Patient Advocate so that we can help you rectify any difficulties.

If you need to reschedule or cancel your appointment, please notify the clinic or cancel your appointment via the patient app at least two business days prior to the appointment. A non-attendance fee of 100% of the consultation fee will be charged if you don’t attend or notify us in the required time frame.

While we are sorry to see you go, we understand this model is not for everyone. Subscriptions do have minimum terms and conditions. Please contact the clinic to find out more.

We accept payment by cash, Credit and Debit card through an EFTPOS terminal for VISA and MASTERCARD cards. HICAPS is available.

Subscription payments will be automatically direct debited, each month, from your nominated card or account.

When booking online you will receive a confirmation email and can elect for an additional SMS confirmation. You will also receive an SMS reminder five days prior to your appointment and again one day before.

Next Practice Erina is located on the New South Wales Central Coast, around 1 hour 30 minutes from Sydney. The address of the clinic is U9/30 Karalta Road, Erina, NSW 2250. You can make your way to Erina easily by car, bus or train.

By car - Next Practice Erina is conveniently located just off the Central Coast Highway / The Entrance Road, with parking outside the clinic and more spaces only a short walk away at Erina Fair Shopping Centre.

By train - The nearest public train station is at Gosford, where you will be able to catch a bus to Erina.

By bus - The nearest bus stops to Next Practice Erina are either at Erina Park or Karalta Road, just after Karalta Lane.

Next Practice Erina has an in-house dispensary where you can purchase quality supplements, according to your Health Practitioner’ recommendation.

Please note, supplements are not meant to replace healthy lifestyle choices, they are there to support your health journey and we will endeavour to keep them as minimal as possible.

Formulations may be prescribed that will require a script to be completed at a compounding chemist. The price of these supplements will be based on the chemists own pricing and should be quoted by them to you before confirming your order. Depending on their location, they typically send in the post, but you may be able to arrange pick up.

If you have any questions on the above, your Patient Advocate will be available to support you through the process.

If the event you are feeling acutely unwell please call 000 for emergency help, or attend your nearest hospital.