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Cancellation Policy

Unable to attend your appointment?

If you need to reschedule or cancel your appointment, please notify the clinic or cancel your appointment via the patient app at least two business days prior to the appointment. Cancellation massages left on weekends or after-hours will be treated as made on the next day the practice is open. A non-attendance fee of 100% of the consultation fee will be charged if you don’t attend or notify us in the required time frame.

Reminder texts or calls are a courtesy to patients, and it is your responsibility to attend all appointments on time, else cancel or reschedule appointments in a timely manner. Where a patient cannot be contacted, confirmation is assumed and a cancellation fee will apply.