The Telehealth waiting area will be open Monday to Saturday from 8:55am to 7pm.

Provided you have joined the Telehealth waiting area before 7pm, your telehealth consultation can take place after this time until you hang up.
The Telehealth waiting area will not be actively monitored by Patient Advocates outside of clinic operating hours.

How we contact you

Most practitioners can be seen face to face or via Telehealth (click the below button to run a test to confirm if your browser and setup are compatible). For telephone consultations, your practitioner will call you at the time of your appointment.

Payment details

For Telehealth consultations, we kindly ask you to provide your payment details when booking your appointment in order to streamline the billing process. These details will be kept securely, and debit/credit cards only debited when the payment is due.

Medicare Telehealth Rebates

Medicare rebates for telehealth appointments expire 12 months after your last face-to-face visit. Please check when your last in-person consultation took place before booking a telehealth session. If more than 12 months have passed, you will not be entitled to a Medicare rebate, and the practice won’t be able to take responsibility for that.

Phone vs VIdeo Appointments

Medicare provides stricter rebates for phone calls than for video consultations. Whenever possible, we recommend joining your telehealth appointment by video rather than by phone. The practice will not be responsible for reduced rebates resulting from a patient choosing or requesting a telephone consultation instead of using the video telehealth platform.