Effective from 1 April 2023
We have decided to adopt a pre-payment method for telehealth appointments. This means a deposit will be taken 24 hours in advance and will be deducted from the final fee. Please note that we require full payment at the time of your consultation. We accept contactless and card payments to help prevent the spread of COVID-19. For your convenience we can process your claim through Medicare online and your rebate will be deposited into your nominated bank account within 24/48 hours, provided that you have registered your bank details with Medicare.
In addition, we would like to remind our patients of the 'did not attend/late cancellation' fee for missed appointments. This fee will be charged to patients who failed to attend 3 standard appointments without providing prior notice. Any appointments 45 minutes or more will incur an instant 'did not attend/late cancellation' fee for each appointment missed. We understand that unforeseen circumstances can arise, but we kindly ask that you notify us at least 24 hours in advance if you need to reschedule or cancel an appointment. This will allow us to offer the appointment to another patient in need of medical care. If you have any questions or concerns about our billing policy or DNA/Late cancellation fees, please do not hesitate to contact our clinic. Our friendly staff are always here to help and support you. Thank you for your understanding and cooperation.
At Next Practice Newstead, we understand that life can be unpredictable, and plans can change. However, we also recognise that our medical professionals' time is valuable, and their schedules can be tight. Therefore, we have implemented the following DNA (Did Not Attend) cancellation policy to ensure the smooth running of our practice. To help you remember your appointment, we offer Telephone reminders as a courtesy service. However, please note that not receiving a call reminder is not a valid reason for missing your appointment. It is your responsibility to be aware of your appointment details and to arrive on time or reschedule with sufficient notice
Standard Appointments:
If you need to cancel or reschedule your standard appointment, we require at least 2hours' notice. If you fail to attend your standard appointment without warning; after the second occurrence a DNA fee of $50 will apply. Please note that no Medicare rebate applies to this charge.
Care Plan and Extended Appointments:
If you need to cancel or reschedule a care plan or extended appointment, we require at least 24 hours' notice. If no cancellation is made there will be a full charge without warning as the clinic has incurred a short fall. No Medicare rebate applies to this charge.
Exceptional Circumstances:
In the event of exceptional circumstances, such as sudden illness or emergency, please contact our clinic as soon as possible to let us know. We will work with you to reschedule your appointment at the earliest convenience. Please note that if you fail to attend your appointment due to exceptional circumstances, no warning charge will apply. We appreciate your understanding and cooperation with our DNA policy. By providing sufficient notice, you can help us to better serve you and other patients in our practice.
